FULFILLMENT POLICY
Refund/Return Policy –We offer a 7-day money-back guarantee from the start of the licensing process for our services. If you are not satisfied with our services during this time, you may receive a full refund without any questions asked. However, after 7 days, we will invoice you for the full amount of the services provided and payment will be due.
Delivery Policy – The licensing process can be completed at your own pace. Some clinicians may complete the required steps within a month, while others may take 12-24 months. Please note that 3rd party requirements may extend the wait time by up to 12 months to authorize services. The delivery of the first authorization of services may vary depending on your state, location, experience, time availability, and Optonome processing time. To determine an estimate of the delivery time in your state, please contact us.
Cancellation Policy – We understand that circumstances may arise where you need to cancel your licensing subscription with Optonome. You may cancel your subscription at any time by contacting our customer support team.
Please note that if you have been invoiced for services, you are required to fulfill any outstanding payments before your subscription can be canceled. We reserve the right to pursue legal action for any unpaid invoices.
Upon cancellation, you are required to destroy all materials obtained from Optonome’s websites and related documentation, including any copies or installations. Optonome will archive your data for up to 10 years in case of any investigations.
We strive to provide the best services to our customers, and we hope that you will be satisfied with our offerings. If you have any questions or concerns about our cancellation policy, please do not hesitate to contact us.